Veronica Franco presented this morning to the Professional Association of Managing Agents (PAMA) on the Strata Day for their Fall Education Seminar. Veronica spoke on “Enforcing the nuisance and noise bylaws: What are the property manager’s and strata council’s respective duties and roles?” One of the most difficult issues for strata councils and property managers is to deal with complaints about a resident’s behavior. In this seminar, Veronica addressed how to deal with these types of bylaw contraventions, the strata manager’s job, the role of council and the enforcement tools available.